Privacy Policy

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Effective Date: 1st Jan 2025

1.1 Commitment to Privacy
ZenithScent respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1.2 Definition of Personal Information
“Personal information” refers to any information that is identifiable as being about you.

2.1 Information You Provide

• We may receive and store personal information that you provide directly on our website or through other communication methods (e.g., phone, email, forms).
• Examples of personal information collected include your name, phone number, address, and email address, which enable us to process orders and send updates.

2.2 Additional Information
We may collect further details in various circumstances, such as when you:

• Provide feedback or interact with our customer support
• Participate in surveys, promotions, or competitions
• Update your preferences or account settings
• Provide financial or credit card information for purchases

2.3 Other Interactions
Any additional information you provide while interacting with us may also be collected and stored, subject to this Privacy Policy.

3.1 Direct and Indirect Collection
ZenithScent may collect personal information in multiple ways, including:

• When you communicate with us electronically (e.g., filling out forms, sending emails)
• When you visit our website or use our services
• From third parties, where applicable, and only if it is lawful and consistent with this Privacy Policy

4.1 Purpose of Use
We may use the personal information collected from you to:

• Provide you with our services, updates, and promotional offers
• Improve our products, services, and website experience
• Understand your preferences to deliver relevant content and advertising
• Communicate with you via phone, email, SMS, or mail as appropriate

5.1 Within Our Organization
Your personal information may be disclosed to employees, contractors, suppliers, and agents of ZenithScent where necessary to fulfill our services or provide support.

5.2 Legal Obligations
We may disclose personal information where required by law or in response to a legal request (e.g., court orders, subpoenas, or law enforcement).

5.3 Protection of Rights
We may use or disclose personal information to protect the rights, property, and safety of ZenithScent, our customers, or third parties.

5.4 International Transfer
Information may be stored, processed, or transferred internationally if required for our business operations. In such cases, we take steps to ensure appropriate safeguards are in place.

5.5 Business Changes
In the event of a business transaction (e.g., sale, merger, or transfer of assets), personal information in our databases may be shared or transferred under strict confidentiality obligations.

5.6 Consent
By providing your personal information, you consent to its disclosure as described in this Privacy Policy.

6.1 Security Measures
ZenithScent is committed to safeguarding your personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, misuse, or disclosure.

6.2 Limitations
While we strive to protect your information, data transmitted over the internet carries inherent risks. We cannot guarantee absolute security of data transmitted online.

7.1 Access Requests
You may request access to the personal information we hold about you, in accordance with the Privacy Act 1988 (Cth). An administrative fee may apply for processing these requests.

7.2 Corrections
If you believe any information we hold about you is inaccurate, incomplete, or out of date, please contact us at [Insert Contact Email].

7.3 Refusal of Access
We may refuse to provide access in certain circumstances as permitted by law (e.g., if providing access would violate the privacy of others or pose a security risk).

8.1 Complaint Procedure
If you have any concerns or complaints regarding our privacy practices, please write to us at:
[Insert Physical Address or Email Address for Privacy Complaints]

8.2 Response
We take privacy complaints seriously. Upon receiving a written complaint, we will investigate and respond promptly with the outcome of our review.

9.1 Updates
We may update this Privacy Policy from time to time. Amendments will be effective immediately upon being posted on our website. We encourage you to revisit this page periodically to stay informed of any changes.

10.1 Website Usage Data
When you visit our website, certain information may be collected automatically, such as your browser type, operating system, and the referring website. This helps us analyze site performance and improve user experience.

10.2 Cookies
We may use cookies to enhance your browsing experience. Cookies help us analyze website traffic and deliver relevant ads, including through third-party services (e.g., Google Ads). You can modify your browser settings to reject cookies if you prefer; however, this may affect website functionality.

10.3 Third-Party Websites
Our website may contain links to third-party sites for convenience. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.

Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please reach out to us at:

• Email: sales@zenithscent.com.au

Thank you for trusting ZenithScent with your personal information. We value your privacy and are dedicated to maintaining the highest standards of data protection and transparency.